Sunlight Centre - Crisis Counselling

Privacy Policy

Privacy Policy Overview

We are committed to respecting your privacy. We respect that personal information you share belongs to you.

In handling your personal information, we are regulated by the Privacy Act 1988 (Privacy Act) and Privacy Amendment (Enhancing Privacy Protection) Act 2012 and related state legislation. We are committed to upholding these legal standards.

We shall collect only such personal information as is necessary to provide services, and to facilitate interactions with employees, volunteers, and donors. Information is securely stored and accessed only by those employees whose job makes it necessary for them to do so.

No information will be shared with a third party without your permission, except where issues of personal risk or public safety make it legally or ethically mandatory that we do so. However, de- identified records may be used in statistical analysis.

To protect your personal information, we use reputable professional industry software providers that have information security practices in place to limit the risk of security breaches. In addition, internal procedures are in place to limit use of information to the purpose for which it was provided, and user identification processes are in place to restrict electronic access to personal information to only people requiring access to fulfil their role.

A feedback and complaints process for privacy related matters is available to you. See the ‘Contact Us’ information below for information about how to access this process.

For detailed information about our approach to managing your personal information and protecting your privacy, see our Privacy Policy and Procedures.

Contact Us

You may use any of the below methods to contact us for all matters relating to our Privacy Policy and Procedures. This includes to provide feedback, correct your personal information with us, or to make a privacy compliant.

Online Form

Complete a Contact Us Form available on or website at
Email: Phone: 1300 259 724


Attention: CEO
The Sunlight Centre
9/18 Thynne Road,
Morningside, QLD, 4170