Last updated: June 2026
Who we are
This Privacy Policy applies to THE SUNLIGHT CENTRE NFP LTD.
The Sunlight Centre is based in Morningside, Brisbane.
Our website address is: https://sunlightcentre.com.au.
For privacy enquiries, contact:
Privacy Contact: Ken Loftus, CEO
Email: ceo@sunlightcentre.com.au
Phone: 1300 259 724
Scope of this policy
This Privacy Policy explains how THE SUNLIGHT CENTRE NFP LTD collects, uses, stores and protects personal information through our website, services, enquiries, donations, referrals, training, and counselling-related contact.
This policy applies to personal information collected through our website and through direct contact with The Sunlight Centre.
What information we collect
The Sunlight Centre may collect personal information that is reasonably necessary for our work and services.
This may include:
- name
- contact details
- enquiry details
- referral information
- donation information
- training, workshop, or event enquiry information
- volunteer enquiry information
- information provided through website forms
- information provided by phone, email, or direct contact
- website usage information collected through cookies and analytics
We only collect information that is reasonably necessary for the purpose it is being collected.
Health and counselling information
The Sunlight Centre may collect health or counselling-related information when a person contacts us about counselling, referrals, support, risk, wellbeing, or related services.
This information is not collected when a person visits our website.
Health and counselling-related information is collected when it is provided to us directly when a client provides their details when they first reach out to the Sunlight Centre, or at intake, or when it is reasonably necessary for The Sunlight Centre to respond to an enquiry, referral, counselling-related contact, or service request.
The Sunlight Centre uses secure client management systems to store client contact details and memory-aid notes.
Website forms and online enquiries
When you interact with The Sunlight Centre website, we may collect personal information that you choose to provide through available website features, including contact forms, referral forms, donation pages, training or workshop enquiry forms, newsletter sign-ups, volunteer enquiries, or other online forms that may be added from time to time.
We only collect information that is reasonably necessary for the purpose of that webpage, form, service, enquiry, donation, referral, registration, or communication.
Donations and payments
The Sunlight Centre may collect personal information connected with donations, receipts, payment records, and donor communication.
Online donations and payments may be processed through Square.
Payment information is handled through Square’s payment systems. The Sunlight Centre does not store full credit or debit card details on its website.
Donation information may be used to process donations, issue receipts, maintain financial records, meet reporting obligations, and communicate with donors where appropriate.
Cookies and analytics
The Sunlight Centre website may use cookies and similar technologies to support website functionality and understand how visitors use the website.
The website uses Google Analytics.
Google Analytics may collect information such as pages visited, time spent on the website, general location information, device information, browser information, and how visitors arrived at the website.
This information helps The Sunlight Centre understand website traffic and improve website content and usability.
You can manage cookies through your browser settings.
How we use information
The Sunlight Centre may use personal information to:
- respond to enquiries
- manage counselling-related contact and referrals
- provide or coordinate services
- process donations and issue receipts
- respond to training, workshop, or event enquiries
- manage volunteer enquiries
- communicate with supporters, donors, clients, referrers, and community members
- maintain records
- improve our website and services
- meet legal, governance, insurance, financial, and reporting obligations
- protect the safety of clients, staff, volunteers, and others
When information may be shared
The Sunlight Centre treats clinical client information differently from general website information.
Clinical client information
Clinical, counselling, referral, risk, wellbeing, and support-related information is treated as confidential.
The Sunlight Centre does not share clinical client information with third parties unless:
- the client has given consent
- disclosure is required or authorised by law
- there is a serious concern about safety, risk, or wellbeing
- disclosure is necessary to protect the client or another person from serious harm
- disclosure is required for legal, governance, insurance, or professional obligations
Where information must be shared, The Sunlight Centre will only share what is reasonably necessary.
General website and administrative information
General website, donation, enquiry, training, workshop, volunteer, and administrative information may be handled through trusted service providers that help operate our website, payment processing, email, analytics, records, and administration.
This may include services such as Square for payments and Google Analytics for website analytics.
The Sunlight Centre does not sell personal information.pose.
Storage and security
The Sunlight Centre takes all reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Access to personal information is limited to authorised people who need access for their role.
Accessing or correcting your information
You may request access to personal information The Sunlight Centre holds about you.
You may also ask us to correct information if it is inaccurate, incomplete, or out of date.
Requests can be made by contacting:
Privacy Contact: Ken Loftus, CEO
Email: ceo@sunlightcentre.com.au
Phone: 1300 259 724
The Sunlight Centre will need the person to verify their identity before responding to a request or even acknowledging if someone engages at the Centre.
Email updates and marketing communications
If The Sunlight Centre offers an email newsletter, mailing list, event update list, or similar communication option, we may collect your name, email address, and communication preferences.
You can unsubscribe or request removal from these communications at any time.
The Sunlight Centre will not add people to marketing or update lists without a reasonable basis for doing so.
Data breaches
The Sunlight Centre takes privacy and information security seriously.
If a data breach occurs, The Sunlight Centre will take reasonable steps to contain, assess, and respond to the breach.
Where required under the Notifiable Data Breaches scheme, The Sunlight Centre will notify affected individuals and the Office of the Australian Information Commissioner.
Feedback and privacy contact
If you have a privacy question, concern, or feedback, contact:
Privacy Contact: Ken Loftus, CEO
Email: ceo@sunlightcentre.com.au
Phone: 1300 259 724
Secondary Privacy contact: Sam Scarpato, Chair Person
Email: sam@sunlightcentre.com.au
Phone: 1300 259 724
The Sunlight Centre will review privacy feedback and respond within a reasonable timeframe.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.
Updates to this policy
The Sunlight Centre may update this Privacy Policy from time to time.
The latest version will be published on this website.